When intending to access a video stream in the Lorex Home app, you may receive the following error message: Play failure, click to refresh, or just plain black.
In general, the Lorex device playback not working issue is caused by:
- Not enough electricity or there isn’t any at all.
- Video output is not supported.
- The cables are twisted, deformed, or damaged.
- Firmware and hardware that are no longer supported.
- Incompatibility issues.
- Internet bandwidth is inadequate.
The variety of possible issues below will guide you through the process of determining the root cause and performing a simple solution:
Top 5 Reasons Why Lorex Playback is Not Working
Your surveillance video may lose footage or go black for a variety of reasons, and we will get through them below:
#1: Not Enough Power
The primary trigger of surveillance camera breakdowns is a power failure. When the camera’s main adapter is unplugged, and the cable connecting the camera to the recorder and display becomes slack and defective, this occurs. (1)
I advise that you examine any contact points on your camera, recorder, and monitor to resolve the problem.
#2: Video Output Not Supported
Ensure that your monitor can sustain the higher resolution output of your recorder before adjusting the display output to a higher resolution (e.g., 4K). Your monitor will lose video feed and go black if it cannot handle the greater resolution of your device.
#3: Damaged Cables
The dependability of the wires that arrived with the system is a significant benefit of employing a wired security system. However, as you run wires around your property’s tight corners, they become twisted, bent, and broken. As they become twisted and destroyed, the video signal is more likely to be cut off.
Preventing video loss may be as simple as being extra cautious when running the cable and physically inspecting its condition.
#4: Incompatibility Issues
Lorex’s security cameras come with their own set of recorders, applications, and software. If you use the wrong recorder, Lorex app, or software with your device, you’ll run into an operating system conflict. (2)
Thus, I highly recommend that you double-check whether you installed the correct recorder app for your device.
#5: Internet Bandwidth Inadequate
Your internet package primarily determines the capability of your security cameras to access the internet. Low internet capacity causes issues, which frequently result in disconnections.
If you’re having trouble accessing the video, check with your Internet service provider to see if your package can accommodate multiple devices.
If you’ve checked all the possible conflicts but still have a connectivity or video loss problem, don’t hesitate to get in touch with the Lorex Support team at 1.888.425.6739. Lorex support would be delighted to assist you to diagnose the problem and provide a solution.
Take a look at some of our related articles below.
- How long do battery-powered security cameras last?
- How to run security camera cables through walls
- How to block audio recording devices
References
(1) power failure – https://www.sciencedirect.com/topics/engineering/power-outage
(2) operating system – https://www.indeed.com/career-advice/career-development/types-of-operating-systems
Video Reference